Pet365 Ltd
This Privacy Policy explains how we collect, use and protect your personal data when you use the Pet365 services.
Pet365 is operated by Pet365 Ltd ("we", "us", "our").
We are the data controller for the purposes of UK data protection law.
If you have any questions about this policy or how we use your data, please contact us at:
Email: [email protected]
This Privacy Policy applies to:
Information about your pet's health is treated as sensitive and handled with appropriate safeguards.
We collect your data directly from you when you register and use our services, and automatically through your use of the service.
We use your data to:
We process personal data based on:
In some cases, we rely on your consent.
We may share your data with:
Third-party providers operate under their own privacy policies. We are not responsible for the privacy practices of those third parties.
Where personal data is transferred outside the UK, we use appropriate safeguards in accordance with UK data protection law.
We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, including legal, regulatory, or reporting requirements.
We apply appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
Under UK data protection law, you have rights including:
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO).
Website: www.ico.org.uk
Our services are intended for users aged 18 and over only.
We use AI and automated decision-making as part of our triage service to assess information and determine whether escalation to a live veterinary professional is recommended.
We may update this Privacy Policy from time to time. Any updates will be posted on this page.